FAQ | Naked Refills

Frequently asked questions

What ways can I shop Naked?

OK, so there're 3 different ways to shop Naked: 1. Pop along to our store in South Warnborough (from 12th April), and choose from our extensive range of refill and pre-packaged products - food refills, household products and personal products - and remember everything is vegan friendly! You can either bring along containers for us to fill, or we'll pop them into paper bags ready for you to decant at home. There's loads of parking and it's FREE - and we're just a few minutes from J5 of the M3 - we are literally just 20 minutes' drive from Farnborough, and even less from Fleet, Basingstoke, Hook, and Alton! 2. You can order online and we'll package up your order, ready for you to Click & Collect. 3. You can order online and choose the delivery option, and we'll pick and pack your order, and send it to you via courier/post. We have an average turnaround from order to delivery of 3-5 working days, but during busy periods this may increase. We will advise you if we expect your order to take more than 5 working days.

Are all your products suitable for vegetarians and vegans?

Yes! We have curated a wide range of amazing products (refills, pre-packaged foods, household goods and personal goods) which are plant-based, vegan-friendly, and have not been tested on animals or contain animal products. We've got lots of cool products (including 'accidentally vegan' products) and reckon our vegan sweet range is one of the best in Hampshire! Our vegan sweets are total rockstars of products - and yes, we might have taste tested absolutely everything we have to prove this...

Do your products contain nuts or other allergens?

We operate from an artisan style kitchen and certain allergens are present at all times and in constant use, which may include mustard, peanuts, tree nuts (including almonds, hazelnuts, walnuts, cashews, pecans, pistachios), sesame seeds, wheat and soybeans. We do of course follow recommended guidelines regarding cross-contamination, but if you have an allergy you need to be aware that air-borne contamination is a possibility and our products may therefore not be suitable for you to eat as they may contain an allergen. There is absolutely no dairy, meat or fish in our products or in our kitchen.

How much does delivery cost?

We offer one fixed delivery price of £6.95 for UK wide delivery, or if you are local to us, why not pop into the store from 12th April, or order online and use our click and collect service at no additional cost. For click and collect, we'll email you when your order is ready for collection.

What payment methods do you accept?

In-store payments can be made by cash or credit / debit card. No cash is in left in the premises overnight. Online orders can be paid for by credit or debit card via PayPal. Just follow the instructions when you check out.

Are you trained in food safety and hygiene?

All of our team are trained in food safety and hygiene, and are required to complete and pass a Food Hygiene & Safety – Level 2 course as part of their training.

Are you properly insured?

Of course. We have full public liability insurance, product liability insurance and employers liability insurance.

What COVID-19 safety measures do I need to follow when collecting my order?

We take safety very seriously, and to ensure the ongoing safety of our customers and our team and to minimise the spread of COVID-19, the following measures are in place for anyone visiting our store to shop or click and collect: 1. Until the government regulations state otherwise, you must wear a mask (over your mouth AND nose) when collecting your order. Sorry, but without this, we cannot allow entry; 2. Please use the anti-bac hand gel at the door, before entering the store; 3. Please following safe distancing guidelines - both inside and outside. These are difficult times, but these measures are in place to help ensure the safety of both you and us, so we appreciate your following these when visiting our store.